We at Trenbee hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, then here is how we can help:-
- If you are not a hundred percent satisfied with your product for whatsoever reason, simply reach our support team at firstname.lastname@example.org This must be done within 24 hours of receiving the order.
- The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Items on sale
- free items
- items already exchanged/return against gift cards
- discontinued items
Process Of Exchange Request -
- Send an email:- email@example.com with the subject line - "return against store credits" along with the date of delivery. Please note it is important to mention the date of delivery for returns against store credits.
- After receiving the email from your end, the team will take up to 24 working hours to review your request and will share the address of the warehouse for the reverse shipment.
- Once the product is received by us, store credits in form of gift card ( excluding COD CHARGES,irrespective of source mode of the payment made) of exchanged piece amount will be issued that can be used for all your purchases with Trenbee. These credits can be redeemed against any future purchase from our website within 1 year from the date of issuance.
Upon examination, the product must be unused, undamaged, and in its original condition. It is also vital that the product does not possess any stains, scratches, tears, or rips.