RETURN POLICY


PLEASE NOTE :- WE HAVE IMPLEMENTED CERTAIN CHANGES TO OUR RETURN POLICY TO ENSURE 100% CUSTOMER SATISFACTION. YOU ARE REQUESTED TO READ ALL THE DETAILS CAREFULLY

Note: Products on sale/ promotions will not be eligible for a refund request.

Return Policy

  • In case, you need a refund for your order, kindly send an email to support@trenbee.com within 48 hours of receiving your order. 

  • Please send an email at support@trenbee.com to get your return request approved.

  • In the subject of the email please mention

  1. "Return Request for order < insert your order number here >"

  2. Please mention the reason for the return request in the email.

  3. Please attach the image of the product along with the email 

  • In case of any shortage/defective order received, please share the image of the product within 24 hours of receiving the order highlighting the area of defect. in case of missing item, you are requested to share the image of the products received within 24 hours of receiving the order

 

Trenbee will accept Return of an item only if the following conditions are met:

  1. Returns will only be eligible for Manufacturing Defects.( you are requested to inspect your product properly upon receiving.Any defect claimed after 24 hours of receiving the product will not be approved)

  2.  Return should be initiated within 7 days of delivery of the original order by sending us an email on support@trenbee.com with your order number and details of return.

  3. The product should be dispatched to our warehouse within 72 hours of approval of your return request.                   

  4. Only after receiving it, we will inspect and initiate the refund process-refer to the refund policy given below (if all policy conditions are met)

  5. The tags on the product should be intact.

  6. The product should be unused, unwashed and in undamaged condition.

  7. If an exchange request has been processed for an original order, no return requests can be processed for the original order.

  8. our estimated response time is 24-48 working hours ( MONDAY - FRIDAY 11AM TO 6PM) . However we do have automated responses generated right after we receive your mail which has all the necessary information and links for further assistance. Kindly do not make claims for no response by the team under such circumstances. Our customer care representative will revert back to your email only if the concern raised is not covered in the automated response.

  9. Return/exchange requests are subject to an inspection and validation performed by the Quality Team. If you claim a defect in the product, or missing item,please fill out the form below with product images/defect area picture and the order ID, within 24 hours of the delivery. We shall take 48-72 hours to perform a internal check. If the product qualifies the internal check, we shall approve return/exchange process.

  10. Trenbee may refuse a return/ refund / exchange request if we find fraud,return abuse,means of threats or warnings,offensive comments on posts and campaigns or other manipulative behavior that entitles Trenbee to a corresponding counterclaims . Any sort of warnings/threats or misbehavior with the customer support representative is highly condemned and strict actions will be taken against it. For more details kindly read our third party harassment policy.

  11. Damages due to neglect, improper usage or wrong application will not be covered under our Return  Policy.

  12. Please ensure that the size guide and product material is specified while placing the order. All our products are checked upon dispatching and ensured that the best product and accurate size is delivered.

  13. Due to the nature,type and availability of our products, all sales are final. We will only replace defective products when possible or offer a replacement on items damaged during shipping. 

  14. Returns, refunds or replacement products for reasons other than above mentioned conditions are not accepted.All our products are tested for market response and quality therefore we don’t facilitate returns based on quality claims.

Please refer to our exchange policy for size/color exchange 

Please Note :- There is no customer care contact number for return requests. All such issues will only be handled via request submission only.

 

TRENBEE reserves the right to reject any return request if any of the above conditions are not met. 

 We do not provide reverse pick ups.

Note: Please mention your Full Name, Mobile Number and Order Number starting with TB on the package.

 

REFUND POLICY 

PLEASE NOTE: REFUND/BANK TRANSFER IS ONLY FOR ONLINE PAYMENTS. ALL COD ORDERS WILL RECEIVE A COUPON CODE/ GIFT VOUCHER WHICH CAN BE USED ANYTIME FOR FUTURE PURCHASES WITHIN 1 YEAR OF CODE/VOUCHER SHARED

All Refunds in case of return will be initiated within the stipulated time period only if all the conditions mentioned in the return policy are met

OUT OF STOCK ITEMS

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. TRENBEE does not back order, that is, we do not accept orders which we cannot fulfill immediately.