RETURN POLICY


PLEASE NOTE :- WE HAVE IMPLEMENTED CERTAIN CHANGES TO OUR RETURN POLICY TO ENSURE 100% CUSTOMER SATISFACTION. YOU ARE REQUESTED TO READ ALL THE DETAILS CAREFULLY

Note: Products on sale/ promotions will not be eligible for a refund request.

Return Policy

  • In case, you need a refund for your order, kindly send an email to support@trenbee.com within 48 hours of receiving your order. 

  • Please send an email at support@trenbee.com to get your return request approved.

  • In the subject of the email please mention

  1. "Return Request for order < insert your order number here >"

  2. Please mention the reason for the return request in the email.

  3. Please attach the image of the product along with the email 

  • In case of any shortage/defective order received, please share the image of the product within 24 hours of receiving the order highlighting the area of defect. in case of missing item, you are requested to share the image of the products received within 24 hours of receiving the order

 

Trenbee will accept Return of an item only Under Two cases 

A. MANUFACTURING DEFECTS 

  1. you are requested to inspect your product properly upon receiving.Any defect claimed after 24 hours of receiving the product will not be approved

  2.  Return shipment should be sent out within 3 working days of receiving the approval email from our end. You are requested to reply to the approval email with your order number and details of return ( tracking id)  within 3 working days  .            

  3. Only after receiving it, we will inspect and initiate the refund process (refer to the refund policy, if all policy conditions are met)

  4. The tags on the product should be intact.

B. NOT SATISFIED WITH YOUR PURCHASE ? 

We at Trenbee hope you love our products just as much as we do! But in case you’re unhappy with anything you have received from our store, then here is how we can help:- 

  • If you are not a hundred percent satisfied with your product for whatsoever reason, simply reach our support team at support@trenbee.com This must be done within 24 hours of receiving the order. 
  • The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Non-returnable categories-

  • Items on sale 
  • free items
  • items already exchanged/return against gift cards
  • discontinued items

Process Of Exchange Request -

  1. Send an email:- support@trenbee.com with the subject line - "return against store credits" along with the date of delivery. Please note it is important to mention the date of delivery for returns against store credits.
  2. After receiving the email from your end, the team will take up to 24 working hours to review your request and will share the address of the warehouse for the reverse shipment.
  3. Once the product is received by us, store credits in form of gift card ( excluding COD CHARGES,irrespective of source mode of the payment made) of exchanged piece amount will be issued that can be used for all your purchases with Trenbee. These credits can be redeemed against any future purchase from our website within 1 year from the date of issuance.

Upon examination, the product must be unused, undamaged, and in its original condition. It is also vital that the product does not possess any stains, scratches, tears, or rips.

Only One-time exchange is available

PLEASE NOTE :- 

  1. If an exchange request has been processed for an original order, no return requests can be processed for that order.

  2. our estimated response time is 24 working hours except special days/holidays. However we do have automated responses generated right after we receive your response via form given below which has all the necessary information and links for further assistance. Kindly do not make claims for no response by the team under such circumstances. Our customer care representative will revert back to your email only if the concern raised is not covered in the automated response.

  3. Return/exchange requests are subject to an inspection and validation performed by the Quality Team. If you claim a defect in the product, or missing item,please fill out the form below with product images/defect area picture and the order ID, within 24 hours of the delivery. We shall take 48-72 hours to perform a internal check. If the product qualifies the internal check, we shall approve return/exchange process.

  4. Trenbee may refuse a return/ refund / exchange request if we find fraud,return abuse,means of threats or warnings,offensive comments on posts and campaigns or other manipulative behavior that entitles Trenbee to a corresponding counterclaims . Any sort of warnings/threats or misbehavior with the customer support representative is highly condemned and strict actions will be taken against it. For more details kindly read our third party harassment policy.

  5. Damages due to neglect, improper usage or wrong application will not be covered under our Return  Policy.

  6. Please ensure that the size guide and product material is specified while placing the order. All our products are checked upon dispatching and ensured that the best product and accurate size is delivered.

  7. Due to the nature,type and availability of our products, all sales are final. We will only replace defective products when possible or offer a replacement on items damaged during shipping. 

  8. Returns, refunds or replacement products for reasons other than above mentioned conditions are not accepted.All our products are tested for market response and quality therefore we don’t facilitate returns based on quality claims.

Please refer to our exchange policy for size/color exchange 

Please Note :- There is no customer care contact number for return requests. All such issues will only be handled via request submission only.

TRENBEE reserves the right to reject any return request if any of the above conditions are not met. 

We do not provide reverse pick ups.

 

REFUND POLICY 

PLEASE NOTE: REFUND/BANK TRANSFER IS ONLY FOR ONLINE PAYMENTS. ALL COD ORDERS WILL RECEIVE A COUPON CODE/ GIFT VOUCHER WHICH CAN BE USED ANYTIME FOR FUTURE PURCHASES WITHIN 1 YEAR OF CODE/VOUCHER SHARED

All Refunds in case of return will be initiated within the stipulated time period only if all the conditions mentioned in the return policy are met

OUT OF STOCK ITEMS

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. TRENBEE does not back order, that is, we do not accept orders which we cannot fulfill immediately.